Reputation Management Case Study
THE CHALLENGE
While the restaurant was making waves with its fine dining Italian cuisine in Miami, its online presence didn’t reflect the quality of the in-person experience.
The restaurant launched with no unified review strategy, scattered profiles, and under-optimized listings across major platforms like Tripadvisor, Google Business, OpenTable, and Resy.
JoyIgnitePR was brought in to establish, manage, and scale the digital reputation to match its exceptional on-site service and quickly attract the right clientele.
Platform Optimization
Guest Review Strategy
Response Management
Search Visibility
CAMPAIGN CONTENT & RESULTS
Our efforts helped transform Piegari’s digital presence into a 5-star brand, driving more direct bookings through Google and OpenTable while improving guest confidence and search engine visibility. By aligning the digital reputation with the in-person dining experience, we made it easier for locals and tourists to choose Piegari first.
THE WINS
+40% Increase in Direct Reservations
Via OpenTable and Google integrations
+72% Increase in
Google Maps searches
4.8+ Star Average Rating
Maintained across Google, TripAdvisor, OpenTable, and Resy
1st Page Ranking on Google
For keywords like “Best Italian in Wynwood” and “Fine Dining Italian Miami”
5 Main Platforms
Platforms Unified brand voice and presence across
100% Response Rate
On public reviews within 24 hours
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Managing your reputation isn’t optional, it's essential. Let’s build trust, boost visibility, and make sure your online presence reflects who you really are.
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